For Patients and Families

The Family & Visitor Parking Garage is connected to the Outpatient Care Center and the hospital by a second-floor walkway.

The address for the garage is:
651 Fifth Street S
St. Petersburg, FL 33701

For a small fee, valet parking is available at the main entrance of the hospital from 5:30 a.m. to 9 p.m. Monday-Friday and 8 a.m. to 9 p.m. on weekends.

Once you arrive at our hospital, all inpatient families receive an inpatient stay packet, which includes:

• Inpatient stay guide. This guide offers a wide range of information about our hospital, including visiting hours, parking and information about our pharmacy, gift shop and cafeteria. Learn more>>
• Privacy practices. This notice tells you about the ways in which we may use and disclose medical information about you. It also describes your rights and certain obligations we have regarding the use and disclosure of your medical information. 
• Advance care planning pamphlet
• Parents/guardians parent badge validation cards. These cards allow you to get parent badges from security in order to have 24-hour access in and out of the hospital.

We will provide:

• Diapers
• Hospital gowns
• Wipes

You are welcome to bring:

• Blankets
• Hair dryers
• Laptop computers
• Pajamas
• Toys

Ronald McDonald House

The Ronald McDonald Houses provide temporary housing for families of patients being cared for at Johns Hopkins All Children’s Hospital. We partner with Ronald McDonald House Charities of Tampa Bay to provide the support and resources families need to stay close to their hospitalized child at little to no cost. We have three Ronald McDonald Houses on our campus. Each house has private bedrooms with bathrooms.

Learn more about our houses>>

Nearby Hotels

Some families traveling to our hospital plan to stay in a nearby hotel. Find lodging near our hospital:

View Local Hotel Accommodations on a map

Many hotels offer discounts to families of patients at Johns Hopkins All Children's Hospital. Be sure to ask when you make your reservations.

Parents and guardians are a vital part of your child’s care team and you can be with your child any time of the day or night. You will receive a special badge so you can have access 24 hours a day. With parental consent, grandparents can be with the patient 24 hours a day.

For other family members and friends, visiting hours are usually 7 a.m. to 9 p.m. Some exceptions apply to intensive care units and some patient care units have special rules about visiting — ask your nurse or health unit coordinator. Please remind all visitors to stay home if they have a cold or fever or if they have been exposed to someone with a cold, the flu, or an illness like chicken pox. This protects your child’s health and the health of all our patients.

Learn more about our visiting policy and hours>>

Our patient experience navigators are non-medical liaisons who advocate open communication among patients, their families and the entire health care team.

Our navigators are dedicated to helping patients and families in a variety of ways, including answering questions or requests, explaining hospital policies, and communicating and resolving hospital-related concerns.

Learn More>>

If you’re calling another area of the hospital from your room phone, you’ll dial a five-digit extension. You can use our main phone number: 727-898-7451 or toll free: 1-800-456-4543.

From a hospital phone, dial the five-digit extension listed below. From outside the hospital, dial the seven-digit number (plus the area code if you’re calling from outside Pinellas County).

Helpful Phone Numbers

• Security and Transport: ext. 73300
• Safety Hotline: ext. 78894
• Retail Pharmacy: ext. 78933
• Cafeteria Hours and Daily Menu: ext. 73019
• Interpreter Requests: ext. 74147
• Main Hospital Operator: 727-898-7451

Wireless internet access is available throughout the hospital. Our service set identifier (SSID) is allkids (use lowercase letters). Encryption is not available. Computers for families to use are available in some of the Family Lounges, the Family Resource Center (second floor of the Outpatient Care Center) and in Ronald McDonald House Central (first floor of the Outpatient Care Center). Bedside computers are for staff only.

We offer a variety of services to help make your stay more comfortable, including:

• ATM/Banking Services. An ATM is located on the second floor of the Outpatient Care Center near the Information Desk and on the first floor of the hospital inside the main cafeteria.
• Chapel. We offer spiritual and chaplaincy support to patients and their families while honoring all religious beliefs and traditions. Learn More>>
• Family Resource Center. We provide patients and families with reliable health care resources for infants, children and young adults. Learn More>>
• Food Services/Cafeteria. We offer room service for patients staying in the hospital. “Guest Tray” meals are available for family members and other guests of patients and are delivered to the patient’s room. You can purchase Guest Tray meal tickets in the cafeteria or you can pay using your credit/debit card when you order. Call ext. 73663 to order the Guest Tray meal. Guest Trays are available between 7 a.m. and 11 p.m. daily. We also provide a special menu and separate prep area for those dealing with food allergies. Learn More>>
• Gift Shop. Choose from our wide selection of gifts. Gifts ordered before 4 p.m. will be delivered to a patient’s room the day of purchase. Orders placed after 4 p.m. will be delivered the following business day. Learn More>>
• Pharmacy. Our retail pharmacy provides convenient access to prescriptions, medical goods and pharmaceutical consultations. Learn More>>
• RJ’s Activity Center. RJ’s Activity Center is a space for patients and their families to play and create arts and crafts. Learn More>>
• Interpreter Services. Qualified interpreters for languages other than English are available for our patients and their families. We offer language assistance in several forms, including video, telephone and live interpreters. When you contact us to schedule your child’s appointment, please let us know if you or your family will need an interpreter. 
• No Fragrances, Flowers or Latex Balloons. Some patients and staff have allergies to perfumes, colognes and scented lotions. Please refrain from wearing fragrances when you are on hospital property.
  • Flowers can cause respiratory problems or carry infections. Therefore, they are not allowed on patient floors.
  • Latex balloons are a choking hazard and are not allowed.
  • Foil balloons, new stuffed animals and toys are good alternatives as gifts for patients and can be found in the hospital’s gift shop.